| Support Plans | ||
| Time & Materials | The Time & Materials Plan gives you a "pay as you go" option. It is designed for businesses with minimal support needs and requires a travel charge for on site service. Hourly rates and support contracts are available upon request and are determined by engineer skill/experience level required to complete task. Travel and distance charges may apply if outside of our standard coverage area. Please speak with one of our sales agents or email us your needs (RFP or RFQ) for further details and pricing. Sales@networkexprts.com |
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| Preferred Client | The Preferred Client
Plan gives you a "pay in advance" option, thereby reducing your
hourly service rate and travel charge. Prepaid hours never expire if you
do not use them and can be used for both on site and telephone based technical
support. The Preferred Client Plan is designed for businesses with moderate
on-going support requirements. Preferred Clients receive priority status
for on site service For
additional information concerning our Preferred Client Plans, please call
us or email us at Sales@networkexprts.com |
|
| Minimum Charges | Two (2) hour minimum plus travel charge. | |
| Additional Hours | Billed in ½ hour increments after the second hour. | |
| Normal Service Hours | 9:00 A.M. to 5:00 P.M., Monday to Friday | |
| After Hours Emergency Service | Service started after normal service hours billed at one-and-a half times Hourly Rate. Weekend, Holiday and Emergency service is billed at two (2) times Hourly rate. | |
| Travel Charge Areas Covered |
Travel Charges apply to all locations in the currently serviced areas in the City of Los Angeles. For cities and counties that do not apply, portal to portal charges apply. | |